This privacy policy (‘policy’) will help you understand how Dixie and Thyme Counselling (‘us’, ‘we’, ‘our’) uses and protects the data that you provide us when you visit www.dixieandthymecounselling.com (‘website’, ‘service’).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise that you frequently visit this page.

This website is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1998 with respect to collection, use, and disclosure of personal information.

Please note: our website may contain links to other websites and/or applications for which this policy does not apply.

By continuing to use our website, you acknowledge that you have had the chance to review and consider this policy. This means that you consent to the use of your information as described in this policy.

What types of information, and how it is collected and used

When you visit the website, we may collect the following data:

• Information from you through the automatic tracking systems (e.g. information about your browsing preferences);

• Your contact information, email address, address, name, and date of birth, through fillable forms, and;

• Data profile regarding your online behaviour on your website.

We are collecting your data for several reasons:

• To better understand your needs;

• To improve our services, and;

• To customise our website according to your online behaviour and personal preferences.

Safeguarding and Securing the Data

Dixie and Thyme Counselling is committed to securing your data and keeping it confidential. Dixie and Thyme Counselling has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us to safeguard all of the information that we collect online.

All information that is collected through the referral form found on the ‘contact us’ tab is stored securely in the Google Business Suite which meets the Australian Privacy Standards. Review their website’s privacy policy for further information on Google’s security measure.

Our Cookie Policy

Cookies are small files stored on your computer or mobile device, which collect information about your browsing behaviour.

Please note: cookies do not allow for us to gain control of your computer or device in any way. They are strictly used to monitor your engagement with our website.

Once you agree to allow our website to use cookies, you also agree to use the data that it collects regarding your online behaviour (analyse web traffic, web pages your spend the most time on, and website you visit).

The data we collect by using cookies is used to customise our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

If you want to disable cookies, you can do this by accessing the setting of your internet browser. We use appropriate physical, digest, managerial, and security systems to store your personal information and protect it against unauthorised access, destruction, or disclosure.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links, Dixie and Thyme Counselling will not be held responsible for your data and privacy protection. Your activity on these websites is not governed by this privacy agreement. Upon entering any websites outside of the Dixie and Thyme Counselling site, you are responsible for reading their associated privacy policy documentation.

Restricting the Collection of your Personal Data

At any time, you may wish to restrict the use and collection of your personal data. You can do so using the following methods:

• Notify us of your persona data collection preferences when completing the ‘Contact Form’ on our website which can be found under ‘contact us’;

• If you have already agreed to share your information with us, contact us via email (dana@dixieandthymecounselling.com) and we will be more than happy to update your data collection preferences.

Dixie and Thyme Counselling will not lease, sell, or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

How to access your personal information

You have the right to request access to any of your personal information that we are holding. Further, you have the right to request that any of your personal information that we are holding be updated or corrected.

To request access, or to update or correct your personal information, you can contact us via email at: dana@dixieandthymecounselling.com.

Complaints

If you have a complaint regarding our handling of your personal information, we will endeavour to handle it promptly and fairly.

All complaints should be provided in writing and directed to: dana@dixieandthymecounselling.com.

If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation.